Frequently Asked Questions

People Also Ask

Yes, we’ll reply to your inquiry with our latest catalog.

Please send us the items (including product’s name, size, color, quantity) that you’d like to wholesale from us, we’ll send you a Commercial Invoice for order confirmation and checkout.

We accept PayPal transfer and all major credit cards – Visa, MasterCard, American Express, and Discover.

For in-stock items, they can be shipped the same day or the next day.
For out of stock items or new products, it usually takes a week to produce and packed up, it’s up to your order quantities. 

Please note: we will have each product a fully inspection and secure package to make sure they leave our warehouse in good condition and arrive safely at your door.

Yes, we ship worldwide, but please make sure you’re able to deal with customs clearance on your end.

We ship small orders via DHL, UPS, FedEx or a comparable shipper of our choice, big orders will be shipped by sea.

Once your order is shipped, we’ll send you an email confirming that your order has been shipped and we include your tracking number and a tracking link.

The shipping cost depends on the quantity of your order.

We offer EXW prices on our products, we will quote you the freight according to the quotation of the logistics company. If you have a logistics company in China that you have been working with, we can ship the goods there.

In the unlikely event you receive a broken, incorrect product, please email [email protected] or contact live support via chat.

  • You must provide the CI number, tracking number, and 2-3 clear photos of the damaged item as well as the packaging. 
  • We’ll replace the broken item with a functional unit at no additional cost.
  • We may request that you send back the original defective item.